Polityka zwrotu kosztów

Refund and Return Policy
Your satisfaction is our top priority at Just Buy. We are committed to providing you with a transparent and secure shopping experience. Please read our policy carefully before making a purchase.
1. Damaged, Defective, or Incorrect Products
If you receive an item that was damaged during transit, is defective, or is different from what you ordered, we take full responsibility for the issue.
In this case, you will be entitled to a free replacement or a full refund.
  • What to do: Contact our customer service team at justbuyshopday@gmail.com within 14 days of receiving your package.
  • What to send: To process your request, we strictly require a clear photo or a short video showing the defect, along with your order number.
  • Note: You do not need to ship the defective product back to us.
2. Undelivered or Lost Orders
We constantly monitor every shipment. If your package is not delivered within the maximum timeframe stated on our shipping page, or if the tracking status is permanently stuck, we will issue a replacement or a full refund.
If the tracking system indicates that the package has been "Delivered" but you have not received it, please contact your local post office first. If the issue remains unresolved, we will require an official non-delivery certificate issued by the carrier to proceed with your refund.
3. Change of Mind and Right of Withdrawal
In compliance with applicable regulations, if you have changed your mind about your purchase, you may request a return within 14 days of product delivery.
However, please consider the following logistical aspects of our global distribution network:
  • Product Condition: The item must be completely intact, sealed, unused, and in its original packaging.
  • Shipping Costs: Return shipping fees are entirely the responsibility of the customer.
  • Return Address: Our distribution centers are located internationally. Before shipping any item back, you must contact us at justbuyshopday@gmail.com to obtain the correct warehouse address. We do not accept returns sent without prior authorization or shipped to addresses other than the one provided by our support team.
Eco-friendly and cost-effective tip: Since international shipping back to our central warehouses can be very expensive, we encourage you to reach out to us first. Our team will offer alternative solutions (such as partial refunds or special discounts) to help you avoid high return shipping costs.
4. Exceptions and Limitations
We cannot issue refunds or replacements in the following scenarios:
  • An incorrect, incomplete, or inaccurate shipping address was provided by the customer at checkout.
  • Failure to collect the package from the post office after delivery attempts (resulting in the package being held in storage, abandoned, or destroyed).
  • Products purchased during final clearance sales or using promotional discount codes (unless the item is defective).
  • Intimate apparel, sanitary products, customized goods, or perishable items due to hygiene and safety reasons.
5. Refund Processing Time
Once your refund is approved (following verification of photo evidence or receipt of the returned item), the credit will automatically be processed to your original method of payment (Credit Card, PayPal, etc.).
Depending on your banking institution, it typically takes 5 to 10 business days for the funds to reflect in your account.
For any questions or to initiate a return request, please contact our support team at: justbuyshopday@gmail.com.